[rt-users] cc to owner of the ticket?

[Kenneth Crocker]

Kenh,


	Already discussed here. There is some code already in the archives to 
do this.


Kenn
LBNL

On 9/26/2007 7:47 AM, KENH KASA wrote:
> is it possible to cc to the owner? usually RT excludes the owner on the 
> grounds that owner is actually addressing the tikcet, but we like to 
> have this so that there is a email copy as a record and not just in the 
> RT system. I'm using RT 3.6.4
> 
> thanks
> ed
> 
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