[rt-users] RT Update and Bulk Update

[Hossein Rafighi]

Hi all,

I have a question regarding RT update verses Bulk Update. If we don’t 
wish a message to be sent to a Cc or Bcc member of any given ticket we 
have to check a box in front of their name(s) and then click on “Save 
changes” button, then click on the “Update Ticket” to accomplish this 
which is not a big deal, unless we went wrong during the installation. 
However, the “Save changes” button is not available in Bulk Update. Is 
this by design? If not, can it be added? Is there any other way script 
or otherwise to achieve this? We are using RT 3.6.4

Many thanks in advance for your replies,
Hossein

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