[rt-users] Need RT to fetchmail...

Mon Apr 7 13:24:13 EDT 2008

I got sendmail working now....

All is good...

Now I have to work on the templates...

When the requester receives the response back on a -action correspond,
with a subject line of [example.com #2] AutoReply: testing111 and they
get this message:

What stipulates the formatting of the subject line?  I would like it to
be a ticket number not example.com #2....

Greetings,

This message has been automatically generated in response to the
creation of a trouble ticket regarding:

      "testing111",

a summary of which appears below.

There is no need to reply to this message right now.  Your ticket has
been assigned an ID of [example.com #2].

Please include the string:

         [example.com #2]

in the subject line of all future correspondence about this issue. To do
so, you may reply to this message.

                        Thank you,

                        otrs at protus.org

________________________________

From: Vitaliy Okulov [mailto:vitaliy.okulov at gmail.com] 
Sent: Monday, April 07, 2008 12:59 PM
To: Nelson Pereira
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Need RT to fetchmail...

Please change http://localhost/rt3 according to your hostname.

2008/4/7, Nelson Pereira <npereira at protus.com>:

Oups... I was piping it..  so the command looks like this to retrieve
messages from the pop3 mailbox :

/usr/bin/fetchmail -f /opt/rt3/.fetchmailrc -a -m
"/etc/smrsh/rt-mailgate --queue general --action correspond --url 
http://localhost/rt3" > /dev/null

Then in the /opt/rt3/fetchmail log file, I get this error:

404 Not Found

fetchmail: reading message otrs at exmail.protus.org:1 of 2 (11154 octets)
(log message incomplete)fetchmail: MDA returned nonzero status 75

fetchmail:  not flushed

..........An Error Occurred

=================

404 Not Found

fetchmail: reading message otrs at exmail.protus.org:2 of 2 (11146 octets)
(log message incomplete)fetchmail: MDA returned nonzero status 75

fetchmail:  not flushed

I finaly got it working .....

The problem was the URL... for some reason, fetchmail does not like to
have http://locahost/rt3,  rather, it wants http://192.168.5.5/rt3

So since I use -correspond, I should see an email going back to the
requester right?

But this is not happening....

Nelson Pereira 
Senior Network Administrator 

Protus IP Solutions Inc. 
npereira at protus.com 
phone: 613.733.0000 ext.528 
MyFax: 613.822.5083 
www.myfax.com 

Refer your friends and colleagues to MyFax! 
Click here for more information.
<http://www.myfax.com/referral_program.asp>  

  <http://www.myfax.com> 

________________________________

From: rt-users-bounces at lists.bestpractical.com [mailto:
rt-users-bounces at lists.bestpractical.com] On Behalf Of Nelson Pereira
Sent: Monday, April 07, 2008 8:05 AM
To: Vitaliy Okulov
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Need RT to fetchmail...

Ok, I tried this and im getting this error in the fetchmail log...

fetchmail: 2 messages for otrs at exmail.protus.org (22300 octets).

sh: -c: line 0: syntax error near unexpected token `|'

sh: -c: line 0: `|/etc/smrsh/rt-mailgate --queue general --action
correspond --url http://localhost/rt3'

...fetchmail: reading message otrs at exmail.protus.org:1 of 2 (11154
octets) (log message incomplete)fetchmail: error writing message text

fetchmail: MDA error while fetching from otrs at exmail.protus.org

fetchmail: Query status=6 (IOERR)

________________________________

From: Vitaliy Okulov [mailto:vitaliy.okulov at gmail.com] 
Sent: Saturday, April 05, 2008 2:21 AM
To: Nelson Pereira
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Need RT to fetchmail...

Sample config:

/usr/bin/fetchmail -f /opt/rt3/.fetchmailrc -a -m
"/opt/rt3/bin/rt-mailgate --queue General --action correspond --url 
http://localhost/" >/dev/null

cat /opt/rt3/.fetchmailrc 
set logfile=/opt/rt3/fetchmail
poll pop.mail.com proto pop3 user rt3 at mail.com with pass "blabla" to rt3
here

2008/4/4, Nelson Pereira <npereira at protus.com>:

Hi all,

Finaly got it all setup with the instructions on wiki on a RHEL5
fresh...

I have went through all the manual instructions and everything seems
well.

Now, I need RT to fetch the emails from a POP3 box and bring them into
RT.

How can I achieve this? Is there docs on this setup?

Thansk

Nelson Pereira 
Senior Network Administrator 

Protus IP Solutions Inc. 
npereira at protus.com 
phone: 613.733.0000 ext.528 
MyFax: 613.822.5083 
www.myfax.com 

Refer your friends and colleagues to MyFax! 
Click here for more information.
<http://www.myfax.com/referral_program.asp>  

 <http://www.myfax.com> 

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