[rt-users] question about watchers

[Kenneth Crocker]

Nelson,


	What's the difference between dumping all tickets from a specific email 
address to an Unassigned (whatever that means) Queue to putting them in 
an assigned Queue? As to setting up notifications, that's should be 
relatively easy. There are plenty of example in RT: Essentials.

Kenn
LBNL

On 4/9/2008 9:07 AM, Nelson Pereira wrote:
> Not sure if this is the option I want, but here is what I need.
> 
>  
> 
> I have all emails from a specific Email address going to an UnAssigned 
> queue.
> 
> I need to set this up so that when I ticket is created in this queue, to 
> send a notification to a group of privileged users.
> 
> How could I do this?
> 
>  
> 
>  
> 
> *Nelson Pereira*
> Senior Network Administrator
> 
> Protus IP Solutions Inc.
> npereira at protus.com <mailto:npereira at protus.com>
> phone: 613.733.0000 ext.528
> MyFax: 613.822.5083
> www.myfax.com <http://www.myfax.com>
> 
> Refer your friends and colleagues to MyFax!
> Click here for more information. 
> <http://www.myfax.com/referral_program.asp>
> 
> 	
> 
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> 
>  
> 
> 
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