[rt-users] Approval queue for network changes

[Nelson Pereira]

Hi,

 

OK, I've read the wiki on Creating Approvals In RT and
ManualApprovals...

Although I have a hard time figuring out what needs to be done.

 

The Manager wants the ability for his staff to send emails to nsapprove 

And for him to receive a notification for this email that gets put in
the ___Approvals queue.

 

So I enabled the ___Approvals queue, but when we send an email to it, he
gets notified as he's a watcher, 

But he does not know (or even I) what to do next... There is no Approve
button or what have you...

 

So what is the function exactly of the ___Approvals queue?

The templates and scripts are already there by default so I thought this
would work right out of the box, but does not seem so.

 

Is there a detailed howto on creating this type of approvals?

 

 

Nelson Pereira 
Senior Network Administrator 

Protus IP Solutions Inc. 
npereira at protus.com 
phone: 613.733.0000 ext.528 
MyFax: 613.822.5083 
www.myfax.com 

Refer your friends and colleagues to MyFax! 
Click here for more information.
<http://www.myfax.com/referral_program.asp>  

  <http://www.myfax.com> 

 

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