[rt-users] Can a user add a dependency on a ticket he does not have access to?

lgrella lgrella at acquiremedia.com
Mon Apr 14 14:54:29 EDT 2008


All priveleged users in the system have Create Ticket rights for all queues,
so this is not the problem.

Aaron Sallade wrote:
> 
> He needs the CreateTicket right in the target queue?
> 
> Aaron Sallade'
> Application Manager
> PTSO of Washington
> "Shared Technology for Community Health"
> (206) 613-8938 Desk
> (206) 521-8833 Main
> (206) 613-5078 Fax
> asallade at ptsowa.org
> 
> -----Original Message-----
> From: lgrella [mailto:lgrella at acquiremedia.com] 
> Sent: Monday, April 14, 2008 10:48 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Can a user add a dependency on a ticket he does not
> have access to?
> 
> 
> I am trying to figure out why a users who owns a ticket in a certain
> queue is
> not able to add a dependency to that ticket which is a ticket in another
> queue which he does not have access. This is how our RT is set up...
> All users can see all queues, but not the tickets within those queues. 2
> of
> my queues are Content and IT Support. A user has read and write access
> to
> the Content queue and owns a ticket in the content queue. He wants to
> add a
> dependency of a ticket from the IT support queue to his ticket, but does
> not
> have read or write access to IT support. When he tries to add the ticket
> as
> a link to his ticket, he gets an error that his permission is denied.
> How
> can I set this up so that he does not see the ticket, but can add it as
> a
> link in his own ticket for a dependency?
> 
> Thanks,
> Laura
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