[rt-users] RT not generating email for CCs/AdminCCs

[Drew Barnes]

For Scrip purposes, CC and BCC on the Ticket/Update.html page are 
considered Others.  You will want to use a Notify Others scrip on that 
queue.


Thierry Thelliez wrote:
> I think I have a similar issue trying to understand how the CC field
> works on the Resolve Ticket page.
>
> The Watchers CC and Watchers AdminCC work fine (after changing the
> default scrip #10). When a ticket is resolved they receive an email.
> Good.
>
> But my users also want to add email addresses 'on the fly' to a ticket
> resolution. Isn't it what this CC field is about? I am not talking
> about the Watcher CC.
>
> Watching the email server log shows that RT does not send anything to
> the CC field.
>
> (This is on RT 3.6.5 updated from 3.6.4).
>
> Thanks,
> Thierry
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