[rt-users] error upgrading from 3.4.5 to 3.6.4 (via etc/upgrade/3.5.1 script)
Trenton Taylor
trentt at ssi-invest.com
Mon Apr 21 15:49:10 EDT 2008
I tried running my old database (the one that installs with 3.4.5) and
the webpage is blank after a user logs in.
If I skip the Schema and run the Insert, I get:
Use of uninitialized value in concatenation (.) or string at
/opt/rt3.6/sbin/rt-setup-database line 164, <STDIN> line 1.
[Mon Apr 21 19:45:31 2008] [crit]: Can't locate /content in @INC (@INC
contains: /opt/rt3/lib /opt/rt3/local/lib
/usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5
/usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3
/usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5
/usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.6/i386-linux-thread-multi
/usr/lib/perl5/5.8.6 .) at /opt/rt3.6/sbin/rt-setup-database line 464,
<STDIN> line 1.
(/opt/rt3/lib/RT.pm:295)
Thanks for the help ... Any more ideas?
-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker at lbl.gov]
Sent: Monday, April 21, 2008 12:38 PM
To: Trenton Taylor
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] error upgrading from 3.4.5 to 3.6.4 (via
etc/upgrade/3.5.1 script)
Trenton,
What I found was that I didn't need to BUILD the schema, just
upgrade
it. In fact, there are 3 DB upgrade executions we did (due to 3.5.1),
which were:
1) action schema
2) action acl
3) action insert
Turns out, the only one that did anything was action insert. The
DB
changes due to 3.5.1 do not really change any schema design or major
stuff like that, it merely adds two new queries (10 unowned & my
tickets) as default and updates the privileges so they can be used. I
actually upgraded and forgot to run the DB upgrade part and RT worked
fine, except those two queries were NOT listed or available. I ran the
three actions and those two queries were available for home page
selection. I'm not familiar with how MySQL works as a database (in terms
of schema changes) so perhaps it requires a rebuild. Here's what I used
as my commands:
1) Typed
"/tools/bin/perl/apps/rt/rt-[3.6.4]/sbin/rt-setup-database
-dba rtadm -prompt-for-dba-password -action schema -datadir
etc/upgrade/[3.5.1]" <enter> as one line.
2) Typed
"/tools/bin/perl/apps/rt/rt-[3.6.4]/sbin/rt-setup-database
-dba rtadm -prompt-for-dba-password -action acl -datadir
etc/upgrade/[3.5.1]" <enter> as one line.
3) Typed
"/tools/bin/perl/apps/rt/rt-[3.6.4]/sbin/rt-setup-database
-dba rtadm -prompt-for-dba-password -action insert -datadir
etc/upgrade/[3.5.1]" <enter> as one line.
Hope this helps.
Kenn
LBNL
On 4/21/2008 12:10 PM, Trenton Taylor wrote:
> Nope ...
>
> Still no upgraded DB. We use Mysql.
>
> I am basically running a new instance of RT and an additional archive
DB
> now. We don't have many tickets on the new DB so I could easily delete
> them if someone could explain to me what is going wrong with the
upgrade
> script.
>
> Kenn ... what did your upgrade command look like? Anything different
> than mine? (/opt/rt3.6/sbin/rt-setup-database --action schema \
> --datadir etc/upgrade/3.5.1 --dba root --prompt-for-dba-password)
>
> Thanks in advance to anyone who helps out ...
>
> Trent
>
> -----Original Message-----
> From: Kenneth Crocker [mailto:KFCrocker at lbl.gov]
> Sent: Monday, April 21, 2008 12:02 PM
> To: Trenton Taylor
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] error upgrading from 3.4.5 to 3.6.4 (via
> etc/upgrade/3.5.1 script)
>
> Trenton,
>
>
> Did you get an answer to this? I just finished the same upgrade.
> We use
> Oracle.
>
> Kenn
> LBNL
>
> On 4/17/2008 8:30 AM, Trenton Taylor wrote:
>> I'm trying to upgrade my RT system from 3.4.5 to 3.6.4 via:
>>
>>
>>
>> # command:
>>
>> /opt/rt3.6/sbin/rt-setup-database --action schema \ --datadir
>> etc/upgrade/3.5.1 --dba root --prompt-for-dba-password
>>
>>
>>
>> But I am getting this error:
>>
>>
>>
>> #:
>>
>> Creating database schema.
>>
>> Problem with statement:
>>
>>
>>
>>
>>
>> CREATE TABLE Attachments (
>>
>> id INTEGER NOT NULL AUTO_INCREMENT,
>>
>> TransactionId integer NOT NULL ,
>>
>> Parent integer NOT NULL DEFAULT 0 ,
>>
>> MessageId varchar(160) NULL ,
>>
>> Subject varchar(255) NULL ,
>>
>> Filename varchar(255) NULL ,
>>
>> ContentType varchar(80) NULL ,
>>
>> ContentEncoding varchar(80) NULL ,
>>
>> Content LONGTEXT NULL ,
>>
>> Headers LONGTEXT NULL ,
>>
>> Creator integer NOT NULL DEFAULT 0 ,
>>
>> Created DATETIME NULL ,
>>
>> PRIMARY KEY (id)
>>
>> ) TYPE=InnoDB
>>
>> Table 'Attachments' already exists at
> /opt/rt3.6/sbin/rt-setup-database
>> line 220, <SCHEMA> line 464.
>>
>>
>>
>>
>>
>> Thanks in advance -
>>
>> Trent
>>
>>
>>
>>
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