[rt-users] Timer for TimeWorked

[Greg Evans]

That seemed weird to me as well, but I have an example here (that I got
somewhere else) that I was working from.  Here is the code of the example if
you would like to try to paste it into a file and see what happens.

 

<div id="testDiv">

<table border="0">

<tr>

<td align="center"><font face="Arial"><strong>You have

visited my page for:</strong></font></td>

<td align="center"><form name="d">

<p><input type="text" size="8" name="d2"></p>

</form>

</td>

<td align="center"><font face="Arial"
color="800080"><strong>seconds!</strong></font></td>

</tr>

</table> 

</div>

 

<script>

<!--

var seconds=00

var minutes=00

var hours=00

document.d.d2.value='0'

function display(){

if (seconds>=60){

seconds=0

minutes+=1

}

else if (minutes>59){

seconds=0

minutes=0

hours+=1

}

else

seconds+=1

document.d.d2.value=hours+":"+minutes+":"+seconds

setTimeout("display()",1000)

}

display()

//-->

</script>

 

So in RT I am merely changing the document.d.d2.value= to
document.TicketUpdate.UpdateTimeWorked.value=

 

And if we look at the page, we see.

 

<form action="Update.html" name="TicketUpdate" method="post"
enctype="multipart/form-data">

.

<&|/l&>Worked</&>: <input size="8" name="UpdateTimeWorked" />
<!--value=""-->

 

The <!-value=""--> is what I changed. That was originally inside the input
tag

Greg Evans 
Hood Canal Communications 
(360) 898-2481 ext.212 

  _____  

From: Aaron Sallade [mailto:asallade at PTSOWA.ORG] 
Sent: Monday, April 21, 2008 3:24 PM
To: Greg Evans; RT Users
Subject: RE: [rt-users] Timer for TimeWorked

 

Also,

 

The function "display" is self referencing, but I see nothing that calls it
the first time. Maybe an onload event is needed?

 

Aaron Sallade'
Application Manager
PTSO of Washington
"Shared Technology for Community Health"
(206) 613-8938 Desk
(206) 521-8833 Main
(206) 613-5078 Fax
 <mailto:asallade at ptsowa.org> asallade at ptsowa.org

  _____  

From: Greg Evans [mailto:gevans at hcc.net] 
Sent: Monday, April 21, 2008 2:36 PM
To: 'RT Users'
Subject: [rt-users] Timer for TimeWorked

 

Hello all,

I am attempting to implement a timer for the "TimeWorked" field so that
technicians do not have to manually enter the time worked on each ticket
(from creation to close). I have created two timers, one in perl and one in
javascript (ok, I borrowed the one in javascript). They both work just fine
when tested. The Javascript one works on a webpage, and the perl one works
from the CLI. 

I cannot, for the life of me, make either one work with RT.  The code is
below. It probably could be done better, but hey I didn't write the code,
just borrowed it:

<script type = "text/javascript">

<!--

var seconds=0

var minutes=0

var hours=0

function display(){

if (seconds>=60){

seconds=0

minutes+=1

else if (minutes>59){

seconds=0

minutes=0

hours+=1

}

else

seconds+=1

document.TicketUpdate.UpdateTimeWorked.value=hours+":"+minutes+":"+seconds

setTimeout("display()",1000)

display()

}

//-->

</script>

The HTML part:

<form action="Update.html" name="TicketUpdate"

        method="post" enctype="multipart/form-data">

...

<&|/l&>Worked</&>: <input size="8" name="UpdateTimeWorked" />
<!--value=""-->

I put all of this into /opt/rt3/local/html/Ticket/Update.html and was hoping
to do something Similar in Create.html 

Any ideas and any help appreciated

Regards,

Greg Evans

Hood Canal Communications

(360) 898-2481 ext.212 

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