[rt-users] RT not generating email for CCs/AdminCCs

[Thierry Thelliez]

I am still stuck trying to have the CC field working (not the watcher): .

According to the log, my added scrip (On Resolve Notify Other
Recipients with template Resolved) is called but no emails are going
out for the CC field: 'No recipients found. Not sending.'.

On the other hand, the default scrip #9 (On Comment Notify Other
Recipients as Comment with template Correspondence) works for the CC
field (if some text is present in the Message box).

What am I missing?

Thierry