[rt-users] RT not generating email for CCs/AdminCCs

[Thierry Thelliez]

Steve,

Thanks for the great explanation.

It makes sense. But isn't there a usability issue on the Ticket/Update
page? If you can fill the CC field without a Message, then the results
are not as expected (looking at a classic email interface, Outlook for
example). At a minimum an error message should mention that the CCs
were not emailed.

Maybe there is a way to make the CC emailing happen with a custom Scrip?

Thierry