[rt-users] Error when changing $ParseNewMessageForTicketsCC

lgrella lgrella at acquiremedia.com
Wed Apr 23 14:00:21 EDT 2008


I am trying to change the $ParseNewMessageForTicketsCC in the
RT_SiteConfig.pm.

 I tried this:

# For ticket 226, need to add the following lines for a cc to be added
# from an email created ticket. added by DOC 20080422
Set($ParseNewMessageForTicketCcs, 1);
Set($RTAddressRegexp,
^(content\@tickets\.xxxxxxx\.com|support\@tickets\.xxxxxxx\.com|editorial\@tickets\.xxxxxxx\.com|general\@tickets\.xxxxxxx\.com|implementations\@tickets\.xxxxxxx\.com|itrequest\@tickets\.xxxxxxx\.com|qa\@tickets\.xxxxxxx\.com|rfe\@tickets\.xxxxxxx\.com|development\@tickets\.xxxxxxx\.com)$);

and I tried this:

# For ticket 226, need to add the following lines for a cc to be added
# from an email created ticket. added by DOC 20080422
=[Set($ParseNewMessageForTicketCcs, 1);]
=[Set($RTAddressRegexp,
^(content\@tickets\.xxxxxxx\.com|support\@tickets\.xxxxxxx\.com|editorial\@tickets\.xxxxxxx\.com|general\@tickets\.xxxxxxx\.com|implementations\@tickets\.xxxxxxx\.com|itrequest\@tickets\.xxxxxxx\.com|qa\@tickets\.acquiremedia\.com|rfe\@tickets\.xxxxxxx\.com|development\@tickets\.xxxxxxx\.com)$);]

For both of them the startup error was
" [Tue Apr 22 21:09:55 2008] [error] Can't load Perl file:
/usr/local/rt3/bin/webmux.pl for server tickets.xxxxxxxx.com:0, exiting..."

Webmux.pl existing in that path and looks fine (at least upon cursory
examination).

Any ideas?
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