[rt-users] User asked for an unknown update type for customfield Category for RT

[Kevin Falcone]

On Mar 25, 2008, at 7:01 PM, Aaron Sallade wrote:

> This happens when you have a custom field select with categories set  
> in
> the custom field items. It is supposed to group the items into
> categories. What happens is that the UI doesn't select the category  
> drop
> down in the custom field with the selected value from the database, so
> it throws an error. The only work around I have seen is to manually
> select the category as well as the line item from the CF each time you
> do an edit.

I have *never* been able to duplicate this on 3.6.6, even when not
selecting a category.  This includes trying on IE6, IE7, firefox and  
safari.

If someone wants to apply the following patch and send me the enhanced
error message it might help me figure out what is going on.

I might also ask you for information about your custom field, but to  
start
the error output and some brower info would help.

-kevin

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>
>
> You could write JavaScript or an overlay that selects it for you based
> on the content of the CF, but it would be cumbersome to maintain.
>
>
> -----Original Message-----
> From: Robert Keidel [mailto:rkeidel at gmail.com]
> Sent: Monday, March 24, 2008 10:50 AM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] User asked for an unknown update type for
> customfield Category for RT
>
> I know it is already a couple of weeks ago since I asked the first
> time. But I still try to find an answer. I also installed version
> 3.6.5 on a different test box, and I get the same error. Is there
> someone who could give me some information about that?
>
> Thanks
>
> Robert
>
> On Fri, Mar 7, 2008 at 11:15 AM, Robert Keidel <rkeidel at gmail.com>
> wrote:
>> Hello everybody,
>>
>> I already read about that issue. Please correct me if I am wrong. Is
>> this error a bug in the custom fields? If so, is there already a fix
>> for that available and if yes where can I find it.
>> I also wanted to mention that I run version 3.6.4
>>
>> Thanks
>>
>> Robert Keidel
>>
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