[rt-users] updating custom field value - permission denied

Ruslan Zakirov ruz at bestpractical.com
Wed Apr 23 21:09:57 EDT 2008


On Wed, Apr 23, 2008 at 4:56 PM, Gary & Gina Koteras
<koteras at hotmail.com> wrote:
>
>  Hello all,
>
>      Our users can't update custom field values when they modify a ticket
> (they can update everything else - subject, status etc). The error comes up:
>
>
>
> User asked for an unknown update type for custom field Locations for
> RT::Ticket object #3410
> Could not add new custom field value. Permission Denied They do have the
> group right: AssignCustomFields
AssignCustomFields is about custom field management and assigning them
to queues. When you want ModifyCustomField right.

>
>
>  I'm not sure what I'm missing?
>
>  gary
>
>
>
>
> ________________________________
> In a rush? Get real-time answers with Windows Live Messenger.
> _______________________________________________
>  http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>  Community help: http://wiki.bestpractical.com
>  Commercial support: sales at bestpractical.com
>
>
>  Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>  Buy a copy at http://rtbook.bestpractical.com
>



-- 
Best regards, Ruslan.



More information about the rt-users mailing list