[rt-users] Changing Symbols in Ticket Reference in Subject Line

[Ruslan Zakirov]

On Tue, Aug 5, 2008 at 1:03 AM, Tom Lanyon <tom at netspot.com.au> wrote:
> On 05/08/2008, at 2:17 AM, Phillip Tan wrote:
>
>> Was wondering if the system can be configured to accept a different
>> symbol (i.e. other than '#' prefix) in the ticket reference used in
>> the
>> subject line?
>
>
> Hi Phillip,
>
> Only if you override RT/Interface/Email.pm's ParseTicketId() method, I
> believe.
There are more than that, for example in RT/Action/SendMail.pm.

>
> Regards,
> Tom
>
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-- 
Best regards, Ruslan.