[rt-users] RT at a Glance HASH ref error during upgrade from 3.4 to 3.8

[Ruslan Zakirov]

On Thu, Aug 7, 2008 at 5:28 AM, d tbsky <tbskyd at gmail.com> wrote:
> hi:
>  my environment is just like yours.
>  you should run mysql upgrade script first, then run rt upgrade
> script. or many things will corrupt.
>  i can not transfer mysql database with "mysqldump", i got some
> corrupt data after upgarde RT. maybe i miss some important parameters
> with mysqldump.
>  finally i just copy the binary file and they work fine after upgrade.
Copy is not a good option for innodb database.

>
> 2008/8/7 Larry Han <lhan at semaphore.com>:
>> I'm in the process of moving and upgrading our RT server from
>> rt 3.4.1
>> mysql 4.0
>> to
>> rt 3.8
>> mysql 5.0
>>
>> I have followed the steps on the forum and I have the database moved over to mysql 5.0 and everything seems to work including attachments.
>> I did a mysql dump from the old 4.0 database and then imported the dump into the 5.0 database. Then I applied the 'rt-setup-database --action upgrade' command and then did the mysql schema upgrade.
>>
>>
>> All tickets seeem to be present in the current database and all attachments look fine. However, I get the following error in the RT at a glance page.
>>
>> Can't use string ("BQYDAAAAAgQCAAAAAwQDAAAAAgoKTXkg") as a HASH ref while "strict refs" in use at /var/www/tickets01/share/html/Elements/MyRT line 76, line 504.
>>
>> The RT at a Glance config pages show a similar error.
>>
>> Searching google for this error message or parts of this error message return nothing. Is there a step that I forgot to do or something that causes this problem? Do I have a misconfigured or incorrect perl package?
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-- 
Best regards, Ruslan.