[rt-users] Queue renaming problem

[scott smith]

Kenneth Crocker wrote:
> Scott,
> 
> 
>     Queues are keyed by ID number, not name. The name field is merely a 
> reference or related field. When a ticket points to a queue, it points 
> to the id number and in your instance, that never changed. Searches, 

Yeah, I thought as much

> however, may have the selection criteria referring to a name and in that 
> instance, the search needs to be changed.. It is probably your cache 
> that needs to be refreshed. Hope this helps.

...which explains everything :)

Thanks

-scott