[rt-users] problem with upgrade rt 3.6.7->3.8.1rc4

Alexander Kubatkin kaa at beirel.ru
Fri Aug 15 02:02:43 EDT 2008


Hello.

My RT-3.6.7 working fine under FreeBSD 7-STABLE x86_64 with:
1. Apache 2.2.8
2. mod_perl2-2.0.3_3,3
3. MySQL 5.0.51-log
4. all p5 and other packages from lastest FreeBSD ports
current database 2 years old and have size ~500MB and attachments have 112888 elements


but i can't upgrade to 3.8.x, below a result from trying to upgrade to 3.8.1rc4:
------------
/usr/local/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action upgrade
In order to create or update your RT database, this script needs to connect to 
your  mysql instance on 127.0.0.1 as root
Please specify that user's database password below. If the user has no database password, just press return.

Password:
Working with:
Type:   mysql
Host:   127.0.0.1
Name:   rt3
User:   rt_user
DBA:    root
Enter RT version you're upgrading from: 3.6.7

Going to apply following upgrades:
* 3.7.1
* 3.7.3
* 3.7.10
* 3.7.15
* 3.7.19
* 3.7.81
* 3.7.82
* 3.7.85
* 3.7.86
* 3.7.87
* 3.8.0
* 3.8.1

Enter RT version if you want to stop upgrade at some point,
  or leave it blank if you want apply above upgrades:

HI THERE IT'S VERY IMPORTANT TO BACK UP BEFORE THIS STEP

Proceed [y/N]:y
Processing 3.7.1
[Thu Aug 14 17:33:29 2008] [warning]: DBD::mysql::db selectrow_array failed: MySQL server has gone away at /usr/local/rt3/sbin/../lib/RT/Handle.pm line 
257, <STDIN> line 4. (/usr/local/rt3/sbin/../lib/RT/Handle.pm:257)
[Thu Aug 14 17:33:29 2008] [crit]: DBD::mysql::db selectrow_array failed: MySQL server has gone away at /usr/local/rt3/sbin/../lib/RT/Handle.pm line 
257, <STDIN> line 4. (/usr/local/rt3/sbin/../lib/RT.pm:377)
DBD::mysql::db selectrow_array failed: MySQL server has gone away at /usr/local/rt3/sbin/../lib/RT/Handle.pm line 257, <STDIN> line 4.
------------------------------

Need some help to upgrade.

Thanks


-- 
Alexander Kubatkin



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