[rt-users] FW: Using rt-crontool to send Timed Notifications

[Dave Wells]

________________________________

From: Dave Wells 
Sent: 18 August 2008 16:02
To: 'Jerrad Pierce'
Subject: RE: [rt-users] Using rt-crontool to send Timed Notifications


The issue is that we are looking to make our RT installation client
facing.
 
Therefore we do not really want comments about slow responses or actions
being left on the ticket.

________________________________

From: Jerrad Pierce [mailto:jpierce at cambridgeenergyalliance.org] 
Sent: 18 August 2008 15:31
To: Dave Wells
Cc: RT users
Subject: Re: [rt-users] Using rt-crontool to send Timed Notifications




	
	
However I have been asked if there is any way that everything can run as
before with mails being sent to owner/queue group but without the
comment on the ticket being added. I have attempted using SendEmail or
Notify as the action for rt-crontool but it does not seem to work at
all.

This seems antithetical to the design of RT.
It's meant to log all transactions.
-- 
Cambridge Energy Alliance: Save money & the planet


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