[rt-users] Mandatory custom field

[Monti gmail]

Hi Scott,

I've tried that but still, when I  open a new ticket from SelfService
although the CF is mandatory, I can submit without valuse to the CF.

On Tue, Aug 19, 2008 at 7:57 PM, scott smith <scott at lackluster.net> wrote:

>  Monti gmail wrote:
>
>> Hi,
>>  I added a new custom field named "Severiy" with Type "Select one value"
>> and Validatione = Mandatory.
>> I want SelfService ticktes to be filled with the mandatory new custom
>> filed but it is not the case.
>> New ticket could be open without providing a value for my new custom
>> field.
>>  is there a way to force mandatory filed in ticket creation?
>>
>
>  You have to give "AssignCustomFields" perms to the group for the queue(s)
> in which they create tickets. That should do it.
>
> -scott
>
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