[rt-users] Rich Text E-mail in 3.8

[Kevin Falcone]

On Aug 20, 2008, at 3:18 PM, Helmuth Ramirez wrote:

> I have my 3.8.1 instance up and running and was looking into getting  
> RT to send out Rich Text e-mail messages (correspondence) without  
> much luck.  I came across this in the archives:
>
> From http://www.gossamer-threads.com/lists/rt/users/77177#77177
>
> > i only see plain text after save. and i
> > get plain text email.
>
> You need to tweak your templates slightly in order to send html mail,
> but it seems to tickle a bug.
>
> You should get mail about a bug report in a few minutes.
>
> Does this mean its not working yet (and its not just me :) or do I  
> need to “tweak” my templates.  If so, how would I go about doing that?
>
> I do have PreferRichText set in my RT_SiteConfig.pm file and am  
> using the WYSIWYG editor.

As I said in that email, a ticket has been opened.  It is a blocker  
for 3.8.2,
and you can find it on rt3.fsck.com ticket 11013

Documentation and a fix will be included in 3.8.2

-kevin