[rt-users] Design/usage question

[Roedel, Mark]

Have you looked at creating a list of "Reminders" in the ticket?  We use
them as a way of creating a checklist to track multi-task processes (for
example, all the things that need to be done to activate a new employee
- various system accounts, long distance calling PIN, etc.) within a
single ticket.

 

--

Mark Roedel

Senior Programmer/Analyst - Web Services

LeTourneau University

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jerrad
Pierce
Sent: Sunday, August 24, 2008 9:48 PM
To: RT Users
Subject: [rt-users] Design/usage question

 

I have users who want to use RT to track an elaborate multi-step
process, namely to 
determine how far-along individual projects are. Does anyone have  any
experience with this,
or recommendations for doing so?

The original idea was for the creation of a ticket in the queue to spawn
the creation of child 
tickets for every step in the process. I fear this will be rather
cumbersome, and may result
in correspondence being spread across far too may tickets.

I've since been considering a (multi)select CF, but it seems like it'd
be rather easy to ignore,
and we already have over two dozen CF on these tickets.

Custom states are another possiblity, but there are 12 steps, and that
seems extremely unweildy.

Thanks in advance,



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