[rt-users] Can't remove incorrect "new ticket" queue entry in dropdown

[Kevin Freels]

Okay, still stuck...

I spoke with Jim Meyer (of the LDAP Auth fame) who mentioned that he
thought there was an RTx module called something like
"RTx::who's-reporting" or such. It's designed to do better logging to
find out where stuff is config'd (like my mysterious "default" queue).

Does this sound familiar to anyone?

Again, thanks for all the help!!!!

....k
-=-=-=-  

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Kevin Freels
> Sent: Tuesday, August 05, 2008 2:36 PM
> To: rt Users
> Subject: Re: [rt-users] Can't remove incorrect "new ticket" 
> queue entryindropdown
> 
> Still stuck on this....  :-(
> 
> The affected user(s)(yes, there are more than one) all seem 
> now to have the ENG Queue in the "New Ticket" dropdown. I 
> have all but removed the user I was originally debugging this 
> for (the HR Director); pretty much, she is a privledged user 
> and is a member of the HR Group, but the Group has no rights 
> and she has no User rights. 
> 
> If you have the "Quick Search" set up on the "RT at a Glance" 
> while logged in as the HR Director user and click on the Edit 
> tab for RTaaG, you are presented with the choices of queues 
> you'd like to see for QS.
> That Queue ("ENG") is *always* available as a choice. I 
> noticed that if I take away the SeeQueue rights for Privedged 
> Users in that Queue, the HR Queue disappears from that "RT at 
> a glance" Edit option, but not the ENG Queue.
> 
> So it looks like the ENG queue is somehow embedded somewhere. 
> Is there a way to fix this short of "shredding" it? This is 
> affecting more than just this user now, and is becoming a 
> show-stopper. Unfortunately, the ENG queue is already in 
> production, so it would be extremely difficult for me to 
> start over or even upgrade to 3.8.
> 
> Thanks for *any* suggestions anyone might have!
> 
> ....k
> -=-=-=-