[rt-users] Urgent help needed with Custom field on Ticket NOT WORKING

[Kenneth Crocker]

Curtis,



	Well, we don't use user-custom fields and from what you said, the fact 
that the ticket custom fields don't allow data is wierd. I still think 
it has to do with the permissions, but I could be wrong on this one. 
Sorry I can't be of more help.

Kenn
LBNL

On 8/26/2008 4:17 PM, Curtis Raams wrote:
> Hello,
> 
> The CF is a 'input one value' type, and is for a 'tickets' and assigned to
> the 'queue'.
> It also has the correct (all) privileges set in the Groups associated.
> 
> I also had not correctly detailed all of the problems we are having.
> The ticket actually shows custom fields, however the custom fields the
> ticket are showing is NOT ticket custom fields, but USER custom fields.
> 
> When I create a new ticket, it shows the ticket custom fields correctly, but
> if I input any value upon submit of ticket I get the new ticket displayed,
> and in the yellow box on the top I get "Custom field 1 does not apply to
> this object".
> 
> And the ticket DOES show some custom fields, however they are USER custom
> fields, and not ticket custom fields.
> This to me seems clearly to be an issue with RT 3.8.0
> 
> Curtis Raams
> 
> 
> 
> -----Original Message-----
> From: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
> Sent: Wednesday, 27 August 2008 2:43 AM
> To: Curtis Raams
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Urgent help needed with Custom field on Ticket NOT
> WORKING
> 
> Curtis,
> 
> 
> 	First of all, what type of CF is it? A Text field or "select one 
> value"? If it is a "Select one value" and there are no values to select 
> from, then that would cause this problem. Also, just because you created 
> a CF and applied it to a queue, that does not mean anyone can update it. 
>   TO set up rights to update a CF you have to go to 
> Configuration->Custom Fields->(select CF)->Group Rights. IT is here that 
> you enable users to see and modify the CF. WE use groups so we don't 
> have to maintain a whole truckload of users every time they changes 
> responsibilities (we just remove them from a group and add them to 
> another). If you only have a few users, the you might want to allow all 
> privileged. Whatever your circumstances. The point is that a CF that is 
> created AND applied to a queue still needs to have the usage rights set. 
> CF's are treated as separate objects from tickets. Hope this helps.
> 
> Kenn
> LBNL
> 
> On 8/26/2008 1:07 AM, Curtis Raams wrote:
>> Hello,
>>
>> I am using RT 3.8.0
>>
>> I have custom fields that have been set as "tickets" in the Applies to
>> field.
>> When I attempt to create a new ticket, I see the custom field on the 'new
>> ticket' page.
>> However irrespective of what I insert to this value, it will not populate
> on
>> the new ticket.
>>
>> I get the error "Custom field 33 does not apply to this object"
>> However the ticket is set as a "tickets" and in the Applies To tab it has
>> been assigned to the Queue. And this is verified by the fact that it
> appears
>> on the new ticket creation for this Queue.
>>
>> Is there a known issue that someone may be able to assist me with on this
>> one?
>>
>> Curtis Raams
>>
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> 
> 
>