[rt-users] Adding users to groups to share tickets

Drew Barnes barnesaw at ucrwcu.rwc.uc.edu
Fri Dec 5 09:38:31 EST 2008


Don't allow unprivileged the ModifySelf right then?  When combined with 
the password script from the wiki or external auth, that right may be 
unnecessary.


gordon at cryologic.com wrote:
> On second thought, although this would be quite easy to implement, it 
> leaves open the serious possibility of users changing their email 
> address which would allow them to view tickets from other companies.
>
> Gordon
>
>
> gordon at cryologic.com wrote:
>   
>> Would it be possible to customise the SelfService search to display 
>> tickets with Requestors from the same email domain (assuming all 
>> Requestors from the one company use the same domain)?
>>
>> Gordon
>>     
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-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati




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