Hi, what would be the best way to close a ticket when it enters the queue? -- Alfred M. Szmidt System Administrator KREDITOR EUROPE AB S:t Eriksgatan 117 113 43 Stockholm Dir: +46 (0)7 65 - 26 00 45 Vxl: +46 (0)8 120 120 00 Fax: +46 (0)8 120 120 99