[rt-users] RT380: Adding custom Status

[O'Leary, Paul]

I have done the same, putting the following into my RT_SiteConfig.pm
file

 

# Add the custom status for Complete to config

Set(@ActiveStatus, qw(new assesing assessed open stalled complete));

Set(@InactiveStatus, qw(resolved rejected deleted));

 

Did an httpd restart which restarted apache ok. But I still cannot see
the complete status on any of the pages?

 

Is there anything in the RT cache that may need to be cleared out?
Mason_data?

 

Cheers

 

Paul

 

________________________________

From: Alberto Villanueva [mailto:alberto.villanueva at altran.es] 
Sent: Thursday, December 18, 2008 11:14 AM
To: O'Leary, Paul
Subject: RE: [rt-users] RT380: Adding custom Status

 

I have resolved the same problem to writing the "RT_SiteConfig.pm" file,
and restarting apache.

 

Set(@ActiveStatus, qw(new open stalled <your custom statuses with spaces
as the others>));

Set(@InactiveStatus, qw(resolved rejected deleted));

 

Regards,


 

ALBERTO VILLANUEVA VAL 

Consultor

____________________________________________

 

ParqueEmpresarial Las Mercedes, Edificio 1 
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57

www.altran.es <http://www.altran.es> 

 

<hr size=2 width="100%" align=center> 

De: O'Leary, Paul [mailto:Paul_OLeary at breconridge.com] 
Enviado el: jueves, 18 de diciembre de 2008 17:05
Para: Alberto Villanueva; rt-users at lists.bestpractical.com
CC: poleary1 at gmail.com
Asunto: RE: [rt-users] RT380: Adding custom Status

 

Thanks, I had seen this before and used to initially to test my status.
I am adding a "Complete" status to my tickets in addition to resolved.
It does indeed add the status to the list of statuses in the drop down
menu, but it does not show the "Complete" link in pages that show Open,
Resolve, etc. For example the RT at a Glance Quick Search shows only New
Open and Stalled, it does not have my Complete column. Also the main
ticket display page show Open, Comment, Reply and Resolve as links at
the top of the ticket. I would like to have my Complete show there as
well. I assume this is where all the local html files come into play to
override the defaults. I am looking for a list of files I guess that
need to be editing to add the functionality I describe. Sorry if I
wasn't clear on what I was looking for.

 

In 363, I have an RTHOME/local/html/Callbacks subdir that has a lot of
stuff in it, but that doesn't exist on 380 under RTHOME/share/html as it
does in 363. There also appears to be several pages under the Elements
directory that have changed.

 

Is there a list that shows which files would need to be edited? Or a
procedure to follow to add this functionality?

 

Again, many thanks.

 

________________________________

From: Alberto Villanueva [mailto:alberto.villanueva at altran.es] 
Sent: Thursday, December 18, 2008 10:51 AM
To: O'Leary, Paul; rt-users at lists.bestpractical.com
Cc: poleary1 at gmail.com
Subject: RE: [rt-users] RT380: Adding custom Status

 

This will help you :-)

 

http://wiki.bestpractical.com/view/CustomStatuses

 

Regards,
 

ALBERTO VILLANUEVA VAL 

Consultor

____________________________________________



ParqueEmpresarial Las Mercedes, Edificio 1 
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57

www.altran.es <http://www.altran.es> 

 

 

"This email is confidential. Any unauthorized use or disclosure is 
strictly prohibited."


"This email is confidential. Any unauthorized use or disclosure is 
strictly prohibited."




"This email is confidential. Any unauthorized use or disclosure is 
strictly prohibited."
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081218/37a18d41/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 3874 bytes
Desc: image001.jpg
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081218/37a18d41/attachment.jpg>