[rt-users] CF "applies to" not doing what i think it means?

[Todd Chapman]

http://wiki.bestpractical.com/view/ExtractCustomFieldValues

On Fri, Dec 26, 2008 at 5:01 PM, Rob Munsch <rob.munsch at gmail.com> wrote:

> Aha, i see.  I thought that would make it unavailable completely; i see now
> it's independent of the queue's applies-to settings.  Thanks!
>
> If anyone else has come across a good "cram text from Subject and Body into
> CFs" resource, i'd love to hear it.  If not and i improve my perl enough to
> get it right, i'll post.
>
>
> On Fri, Dec 26, 2008 at 4:45 PM, Ruslan Zakirov <ruslan.zakirov at gmail.com>wrote:
>
>> Goto Global-> Custom Fields -> Tickets -> and uncheck the CF.
>>
>> On Fri, Dec 26, 2008 at 11:48 PM, Rob Munsch <rob.munsch at gmail.com>
>> wrote:
>> > Hello,
>> >
>> > I've created a "tickets" CF for a value, and under Applies To have
>> checked
>> > the queue i want it to be in.  The other queues i do not want it to
>> appear
>> > in are unchecked.  However, the CF still appears on every ticket in
>> every
>> > queue.
>> >
>> > Custom fields for Queues, not Tickets, doesn't seem to be what i'm
>> looking
>> > for either.  Also,
>> http://wiki.bestpractical.com/view/ManualAdministration
>> > seems to have some unnecessary steps or perhaps it's just outdated:  it
>> > talks about going to Queues and selecting the one you want, then going
>> to
>> > "Custom Fields in the left-hand navigation bar."  However, in 3.8.1 at
>> > least, there is no subheading of CFs in Queues, just the top-level CF
>> > option: and results are the same whether i am looking at a queue's
>> config
>> > first or not.
>> >
>> > Most importantly, assuming i get this straightned out and the CFs are in
>> the
>> > tickets in queues where i want them and nowhere else: i'm going to want
>> to
>> > parse email subjects and bodies for text to grab and stuff into the CFs.
>> > I'm having trouble finding a good starting place for this, however.  I
>> see
>> > some perl examples for searching for strings i want, but not the "and
>> now
>> > take what you found and put it in Custom Field Blah."  If all the CFs
>> have
>> > to be filled in manually, this won't work for us - there's rather a lot
>> of
>> > automated info coming in, and i need to scarf it down as the ticket is
>> > created.
>> >
>> > Thanks!
>> >
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>> >
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>>
>>
>>
>> --
>> Best regards, Ruslan.
>>
>
>
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