[rt-users] Security based on custom field values?

[Kenneth Crocker]

Ed,


	It sounds like you are using Custom Fields for the purpose of 
seperating users and their clints/tickets and that is what queues are 
for. Why not just define different queues and put tickets with certain 
CF's into those queues with their own respective support groups?


Kenn
LBNL

On 2/11/2008 12:46 PM, Ed Matthews wrote:
> Is it possible to set up RT with ticket user access governed by the 
> values in custom fields? Example:
> Set up a queue and add 2 custom fields that are mandatory for each 
> ticket in the queue.
>    * Suppliers (Single Select List of Values)
>    * Clients (Single Select List of Values)
> Set up users by giving them one or more clients and one or more carriers.
> Accessing the queue presents to the user only those tickets where their 
> client and supplier user access settings intersect the values of the 
> tickets.
> 
> Sample Roles:
> Clients can see all tickets no matter what supplier.
> Suppliers can see all tickets no matter what customer.
> Internal users can see all tickets for the clients and carriers given 
> them, (up to all).
> 
> Thanks,
> Ed Matthews,
> g8orade at yahoo.com
> 
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