[rt-users] Security based on custom field values?

[Ed Matthews]

How does one securely slice "across" if you do it this way?
So pick one variable or the other, clients or suppliers. We are a contractor in the middle managing complaints, but with a workflow where a complaint may need to be assigned to a supplier rep or a client at some point in the process.
Say we create queues by client. Each client would see his quick search, our users could see all clients' queues as assigned. 
We could have a supplier custom field on each ticket in a client queue, and we could create a custom query to run a report of complaints by supplier, for all clients. 
In this setup, how would a supplier see his tickets and only his across any client queue? 

Many thanks,
Ed

----- Original Message ----
From: Kenneth Crocker <KFCrocker at lbl.gov>
To: Ed Matthews <g8orade at yahoo.com>
Cc: rt-users at lists.bestpractical.com
Sent: Monday, February 11, 2008 6:03:43 PM
Subject: Re: [rt-users] Security based on custom field values?


Ed,


    
It 
sounds 
like 
you 
are 
using 
Custom 
Fields 
for 
the 
purpose 
of 
seperating 
users 
and 
their 
clints/tickets 
and 
that 
is 
what 
queues 
are 
for. 
Why 
not 
just 
define 
different 
queues 
and 
put 
tickets 
with 
certain 
CF's 
into 
those 
queues 
with 
their 
own 
respective 
support 
groups?


Kenn
LBNL

On 
2/11/2008 
12:46 
PM, 
Ed 
Matthews 
wrote:
> 
Is 
it 
possible 
to 
set 
up 
RT 
with 
ticket 
user 
access 
governed 
by 
the 
> 
values 
in 
custom 
fields? 
Example:
> 
Set 
up 
a 
queue 
and 
add 
2 
custom 
fields 
that 
are 
mandatory 
for 
each 
> 
ticket 
in 
the 
queue.
>  
  
* 
Suppliers 
(Single 
Select 
List 
of 
Values)
>  
  
* 
Clients 
(Single 
Select 
List 
of 
Values)
> 
Set 
up 
users 
by 
giving 
them 
one 
or 
more 
clients 
and 
one 
or 
more 
carriers.
> 
Accessing 
the 
queue 
presents 
to 
the 
user 
only 
those 
tickets 
where 
their 
> 
client 
and 
supplier 
user 
access 
settings 
intersect 
the 
values 
of 
the 
> 
tickets.
> 
> 
Sample 
Roles:
> 
Clients 
can 
see 
all 
tickets 
no 
matter 
what 
supplier.
> 
Suppliers 
can 
see 
all 
tickets 
no 
matter 
what 
customer.
> 
Internal 
users 
can 
see 
all 
tickets 
for 
the 
clients 
and 
carriers 
given 
> 
them, 
(up 
to 
all).
> 
> 
Thanks,
> 
Ed 
Matthews,
> 
g8orade at yahoo.com
> 
> 
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> 
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