[rt-users] RT Reporting - We need your wishlists

[Traiano Welcome]

Oooo! Cool, thanks! :-)

T.



On Thu, Feb 14, 2008 at 5:23 PM, Ruslan Zakirov <ruz at bestpractical.com>
wrote:

> Afaiu it's in RT already :)
>
> Tickets -> build search with defined queue condition -> show results
> -> chart grouped by custom field xxx -> go
>
> On Thu, Feb 14, 2008 at 6:10 PM, Traiano Welcome <traiano at gmail.com>
> wrote:
> > Problem Trending :-)
> >
> >  I understand the difficulties of implementing this, not least that
> problem
> > categories vary in definition from company to company, but basically: A
> > report based on a custom fields in  a ticket, where the organisation
> creates
> > a custom field for problem categories and then draws a bar chart report
> on
> > all tickets based on the "problem type" field.
> >
> > Regards,
> > T.
> >
> >
> > On Thu, Feb 14, 2008 at 4:52 PM, Jesse Vincent <jesse at bestpractical.com>
> > wrote:
> >
> > > Hi Everybody,
> > >
> > > I have an RT hacker working on a new, expanded reporting tool for RT.
> > > While I can't promise that we'll implement _every_ report you want, we
> > > could really use your wishlists.
> > >
> > > What reporting and statistics do you want to get out of RT?
> > > _______________________________________________
> > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > >
> > > Community help: http://wiki.bestpractical.com
> > > Commercial support: sales at bestpractical.com
> > >
> > >
> > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > > Buy a copy at http://rtbook.bestpractical.com
> > >
> >
> >
> >
> > --
> >
> > There is no Spoon.
> > _______________________________________________
> >  http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> >  Community help: http://wiki.bestpractical.com
> >  Commercial support: sales at bestpractical.com
> >
> >
> >  Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >  Buy a copy at http://rtbook.bestpractical.com
> >
>
>
>
> --
> Best regards, Ruslan.
>



-- 

There is no Spoon.
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