[rt-users] CLI change owner ship

Michael Hess mlhess at med.umich.edu
Mon Feb 18 17:21:13 EST 2008


I am looking for a way, that I can search all tickets that have not
>> been updated in 72 hours, and change the owner on them to nobody from
>> the CLI.
>
> something like:
>
> /usr/bin/rt list -i "lastupdated = '4 days ago'" | while read t; do
>     /usr/bin/rt edit $t set owner=nobody
> done
>


This would work great, but when running it as root (rt's root not the 
linux root user) I get the error
id: ticket/394
owner: nobody
# owner: You can only reassign tickets that you own or that are unowned
# Ticket 395 updated.

I want to keep people from sitting on tickets.

Any way to force it?

Thanks,
Michael



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