[rt-users] Upgraded to 3.6.6 and superuser functionality missing

[Karl Boyken]

Yep, did all that.

I rolled back to 3.6.5, and still have the same problem.  I suspect I 
may at some point have screwed up the rt3 database somehow.  I use 
rtx-shredder and at one point, last December, after I first began using 
it, I inadvertently deleted root, but I restored it and was able to 
login and everything seemed fine--had full superuser functionality.  But 
who knows?

I just now tried the restore-superuser-privileges tip from the Wiki, but 
that didn't work, either.  So, now, I'm thinking I'll recreate the 
database--start over with a new, pristine db--and suck over values from 
the current one.  Any idea if that's just a big waste of time?

Karl

Ruslan Zakirov wrote:
> Have you updated deps, cleaned mason cache and restarted apache server?
> 
> On Feb 19, 2008 8:19 PM, Karl Boyken <boyken at divms.uiowa.edu> wrote:
>> I don't see even Preferences in the menu bar.  I was expecting to be
>> able to manipulate rights--that's gone.  All I see in the menu bar are:
>>
>>      *    Home
>>      * · Simple Search
>>      * · Tickets
>>      * · Tools
>>      * · Approval
>>
>> In other words, root seems to have the same functionality in the GUI as
>> a regular user here.
>>
>> Karl
>>
>> Todd Chapman wrote:
>>> What are you expecting to see?
>>>
>>> On 2/19/08, Karl Boyken <boyken at divms.uiowa.edu> wrote:
>>>> Yesterday, I upgraded RT from 3.6.5 to 3.6.6 and now when I login as
>>>> root, I don't see any superuser functions available.  I don't remember
>>>> the last time I logged in as root, but it could only have been a month
>>>> or two ago.  We're using MySQL 5.0.22 as the backend on RedHat
>>>> Enterprise Server Release 5.  I've checked the database, and we still
>>>> have the root user, it still is in the superuser group.  I'd appreciate
>>>> any ideas--thanks.
>>>>
>>>> Karl Boyken
>>>>
>>>> --
>>>> Karl Boyken, system administrator
>>>> karl-boyken at uiowa.edu
>>>> 303A MLH, Dept. of Comp. Sci.
>>>> http://www.cs.uiowa.edu/~boyken/
>>>> The U. of Iowa, Iowa City, IA  52242   319-335-2730 (voice)
>>>> 319-335-3668 (fax)
>>>>
>>>> _______________________________________________
>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>
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>>>>
>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>
>>>>
>> --
>>
>> Karl Boyken, system administrator
>> karl-boyken at uiowa.edu
>> 303A MLH, Dept. of Comp. Sci.
>> http://www.cs.uiowa.edu/~boyken/
>> The U. of Iowa, Iowa City, IA  52242   319-335-2730 (voice)
>> 319-335-3668 (fax)
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
> 
> 
> 

-- 
Karl Boyken, system administrator 
karl-boyken at uiowa.edu
303A MLH, Dept. of Comp. Sci. 
http://www.cs.uiowa.edu/~boyken/
The U. of Iowa, Iowa City, IA  52242   319-335-2730 (voice) 
319-335-3668 (fax)
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