[rt-users] Self-Service Interface

[Steve Cochran]

We've rolled out RT very successfully to our Customer Service  
department, and am interested in using it for some other needs.

The problem is that some users who will need to be privileged to have  
tickets assigned to them should be using the self-service interface.  
They can reply to tickets assigned to them via email normally.

Has anyone setup RT this way so that privileged users still get the  
self-service interface?

Thanks,
Steve