[rt-users] New Clean Install RT 3.6.5 -- Incoming Email Failing To Create Ticket

[tmccarthy]

Ruslan 

Thank you, My only poor excuse is to blame the decongestants, though now I
have a new error( the old ones taught me about alias entries, smrsh etc.) C

# cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue
telephony-problem --url http://172.16.2.123/rt3/
Connecting to http://172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at
/usr/sbin/rt-mailgate line 102, <> line 1.
not ok - Could not load a valid user at /usr/sbin/rt-mailgate line 111, <>
line 1.

I have given "everyone" permission to create ticket and comment on a ticket
and modifyACL on the telephony-problem queue. Is there another place I must
give permission? Can your clear insight help me? In the meantime I will
search the posts.

Also is there an way to search thought the posts? I tried Google advanced
with a restriction on the url? But not sure it is scanning everything.

Best
Tom   

-----Original Message-----
From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf
Of Ruslan Zakirov
Sent: Monday, February 25, 2008 12:32 PM
To: mccarthy at cablespeed.com
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] New Clean Install RT 3.6.5 -- Incoming Email Failing
To Create Ticket

You have no : in --url
http:// instead of http//

On Mon, Feb 25, 2008 at 9:21 PM,  <mccarthy at cablespeed.com> wrote:
>
>
> All
>
>  This is a new install of RT on CentOS 5.1 using the rpm from the
> tlviewer.org (thank you). Most of it went well, rt works fine can create
> tickets, queues, groups, etc. I am new to RT and still configuring. But
> incoming email is failing to create ticket. Outgoing notification work
fine
> I am usining sendmail, and have tested the alias but the issue appears to
be
> at rt-mailgate  As just a line command fails. I have reviewed the list and
> seen that the new version of RT uses http to interact and send mail. Here
is
> the test message and the failures.
>
>
>
>  cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue telephony
> --url http//172.16.2.123/rt3/
>  Connecting to http//172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at
> /usr/sbin/                                    rt-mailgate line 102, <>
line
> 1.
>  Use of uninitialized value in pattern match (m//) at
> /usr/lib/perl5/vendor_perl/
> 5.8.8/HTTP/Cookies.pm line 45, <> line 1.
>  An Error Occurred
>  =================
>
> 400 URL must be absolute
>  This is /usr/sbin/rt-mailgate exiting because of an undefined server
error
> at /u                                    sr/sbin/rt-mailgate line 150, <>
> line 1.
>  [root at rt ~]# cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue
> telephony-problem --url http//172.16.2.123/rt3/
>  Connecting to http//172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at
> /usr/sbin/rt-mailgate line 102, <> line 1.
>  Use of uninitialized value in pattern match (m//) at
> /usr/lib/perl5/vendor_perl/5.8.8/HTTP/Cookies.pm line 45, <> line 1.
>  An Error Occurred
>  =================
>
> 400 URL must be absolute
>  This is /usr/sbin/rt-mailgate exiting because of an undefined server
error
> at /usr/sbin/rt-mailgate line 150, <> line 1.
>
>
>
>  I can supply any information needed:Below is RT_SiteConfig etc. Please
tell
> me what to include. Also though may be unrelated, I have two other
> installation issues; the root redirect (/ vs. "/rt3" does not work from
> RT_SiteConfig and the log redirect fails (see commented out configs
below).
> Again I can supply any information needed. Not sure what you may need.
>
>  Thanks in advance.
>  Tom
>  mccarthy at cablespeed.com
>
> cat /etc/rt3/RT_SiteConfig.pm
>  # Any configuration directives you include  here will override
>  # RT's default configuration file, RT_Config.pm
>  #
>  # To include a directive here, just copy the equivalent statement
>  # from RT_Config.pm and change the value. We've included a single
>  # sample value below.
>  #
>  # This file is actually a perl module, so you can include valid
>  # perl code, as well.
>  #
>  # The converse is also true, if this file isn't valid perl, you're
>  # going to run into trouble. To check your SiteConfig file, use
>  # this comamnd:
>  #
>  #   perl -c /path/to/your/etc/RT_SiteConfig.pm
>
> Set( $rtname, 'BroadStripe');
>
> # Set( $Organization , "example.com");
>
> # Look into the zoneinfo database for valid values (/usr/share/zoneinfo/)
>  Set( $Timezone , 'US/Central');
>
> Set( $WebBaseURL , "http://rt.millennium.corp");
>
> Set( $WebPath , "/rt3");
>  #My Customizations
>  Set($CorrespondAddress, 'rt at broadstripe.com');
>  Set($CommentAddress, 'rtcomment at broadstripe.com');
>  #Set($LogToSyslog, '');
>  #Set($LogToFile, 'debug');
>  #Set($LogDir, '/var/log/rt3');
>  #Set($LogToFileNamed , 'rt.log');
>  Set($OwnerEmail, "rtadmin at broadstripe.com");
>  Set($MyTicketsLength, 20);
>
>
>  1;
>
>
>
>
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-- 
Best regards, Ruslan.