[rt-users] Deployment Inquiry

[Huw Selley]

On 28 Feb 2008, at 15:13, Todd Rittinger wrote:

>
> Hello Everyone!

Hello :)


> I have a question regarding deploying RT. Currently we use individual
> queues for our product line, internal support, and interdept.  
> requests.
> This keeps the queue list to a manageable amount. I was curious if
> anyone has deployed with a queue per customer instead of product,
> service, etc. If so, does this render your queue list a bear to  
> manage,
> or has it been a successful deployment type for you? Tips and/or
> suggestions, pitfalls/gotchas?

My org uses a queue per customer and it's been working out quite well  
for us.  Management of the queue list is not much of a burden, it only  
takes a few mins to add a new one. We rarely need to remove a queue.
I guess the amount of customers you have (and how much customer churn)  
will dictate how well it could work for you.

Regards
Huw



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