[rt-users] Question Regarding Command By mail Extension

[Greg Evans]

Hello,

I would like to send a ticket in via email and have all of the following
actually add itself to the database:

Status: <this works already>
Owner: <this works already>
Queue: <this works already>
RealName: Greg Evans
Name: Greg Evans
Requestor: <this works already>
HomePhone: 360-462-4734
Password: 12345678
CustomField.{Operating System}: Windows  <---Seems to work unless a "wrong"
value from the list that is there is inserted, then it fails to add it (no
surprise there though)
Comments: I just installed Outlook 2007 and Norton Internet Security and now
I cannot access email.

All of this information currently goes into comments and the things that I
have tagged as working already work properly which is fine, though I would
prefer that only the "Comments:" goes to comments. 
What I want to do is add the other information to the requestors User
account as if I had typed it in Manually via Config->Users or by clicking
the "More about..." link in the ticket.

Am I doing something wrong, or is it not possible :)

Thanks




Greg Evans
Hood Canal Communications
(360) 898-2481 ext.212