[rt-users] webform front end to RT, how to get email address?

[Helmuth Ramirez]

We're thinking of doing something similar.  I was 'planning' on using
CommandbyMail and have the app put the username information on the
outgoing e-mail into RT.  So the webform would ask for name, e-mail,
problem.  The e-mail submitted to RT would look something like:

Requestor:theirName at domain.com
Description: the problem they typed above

And so on.  That's what we were thinking anyway, unless there's a reason
why this can't be done??

Helmuth


At 03:44 PM 1/5/2008, C Thala wrote:
>Our organization has a webform frontend for our users to submit their
>requests. The webform sends an email which gets fed into rt-mailgate
>which gets their issue injected into the proper queue. Here is a
>sample email sent to rt-mailgate:
>
>     From: webform at example.org
>     To: rt at example.org
>     Subject: submission to customer service web page
>
>     This email has been sent from the example.org Customer Service web
page.
>     Email send to: Business Management
>     Sender name: L User
>     Sender email: luser at foo.com
>     Subject: i have a problem
>     Message Body: help me
>
>The problem is that the ticket owner for each new ticket is the
>envelope sender address of the webform, eg. webform at example.org.
>
>We want it to be set to <luser at foo.com>, because they submitted the
>form. How can we get RT to use this as the owner of the ticket? I know
>the answer probably involves a scrip of some sort, but I don't know
>where to start.
>
>Any help appreciated.


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University 

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