[rt-users] Unowned tickets missing

[Drew Barnes]

You could use or hack off of 
http://wiki.bestpractical.com/view/TicketsPerQueue

We use that almost exclusively for front page content.


Hoogstraten, Ton wrote:
> Hi All,
>  
> Hopefully a simple question. I'm running RT 3.6.5 with several queues. 
> It came to my attention that it appears that the newest unowned 
> tickets listing is shared among all queues. This is giving me the 
> following problem:
>  
> In queue X there are currently 2 tickets unowned. These tickets got 
> created last. In queue Y there are 20 tickets unowned. A user with 
> access to queue X only has her ticket display configured to display 10 
> unowned tickets. She currently does not see any unowned tickets for 
> her queue X because the tickets in queue Y got created first. If she 
> increases her unowned ticket display to 30 she sees the 2 unowned ticket.
>  
> Is there a way to make sure that the unowned tickets are listed only 
> for the queues a user has access to? Increasing the row number 
> displayed works but I don't see that as a good solution.
>  
> Kind regards,
>  
> Ton Hoogstraten
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