[rt-users] So confused on group and user rights?

[Benjamin Weser]

But it sounds like a bug to me that he's able to create a ticket
although he doesn't see a queue. What if there is more than one queue?
Where will the ticket be created? I thought "SeeQueue" is mandatory to
create Tickets using the web interface of RT.

Sometimes I feel like Jake: confused about the rights in RT ;)

Drew Barnes wrote:
> They can't see the queue in the list because they don't have SeeQueue
> rights.
>
> Jake Conk wrote:
>> Hello,
>>
>> So I'm struggling trying to figure out user and group permissions. I
>> was told that all users need the right "Let this user be granted
>> rights" so that they can create tickets but when I give a user that
>> permission then they no longer have the link "New ticket".
>>
>> I activated Create Ticket, Reply To Ticket, Show Ticket, and Show
>> Ticket Comments on ALL groups and roles as an act of desperation for
>> trying to figure this out and still cannot create a ticket with this
>> user.
>>
>> I then revoked "Let this user be granted rights" and the New Ticket
>> link was there again and I was able to create a ticket but next to the
>> Queue field its just "()" even though I have a queue created. I hit
>> "Create ticket" and the ticket was created under my only queue but why
>> doesn't my Queues show up properly for create a ticket and why cant I
>> create a ticket with this user when give the right "Let this user be
>> granted rights"?
>>
>> Also my custom fields for do not show up to the ticket page even
>> though I select Ticket under "Applies to".
>>
>> Can someone give me a simple guide on the basic work flow when using
>> this system to create a user who simply creates tickets?
>>
>> Thanks,
>> - Jake
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>   
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com