[rt-users] RT Approvals

[Roger Mastrude]

Hi. I've been beating my head against the wall trying to get RT
approvals working so we can use it for change management. I'm getting
this error message in file "warn": 

 

Jan 11 11:40:33 isdws76250 RT: Use of uninitialized value in hash
element at /opt/rt3/lib/RT/Action/CreateTickets.pm line 863.
(/opt/rt3/lib/RT/Action/CreateTickets.pm:863)  
Jan 11 11:40:33 isdws76250 last message repeated 5 times

 

Setup: 

 

I'm using queue "CMs".

A scrip for that queue is: 
Create Approval Ticket
On Create Create Tickets with template Create Approval Ticket

A template for that queue named "Create Approval Ticket" contains: 
===Create-Ticket CreateApprovalTicket
Subject: Approval for {$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Queue: Approvals
Content: Someone has created a CM ticket. Please review and approve it. 
ENDOFCONTENT

I tried changing line 1 from "CreatApprovalTicket" to "Create Approval
Ticket" because I wasn't certain how the scrip and ticket tie together.
Same result. 
 

I'm logged on as Root which is a member of RT Administrators, which has
super-user powers. Queue "Approvals" exists but no tickets have been
autocreated in it.  You can create tickets in it manually. 

 

I'm using SLES 9 with Apache 1.3.29, Perl 5.8.3.32 and RT 3.6.5. 

 

Can anyone see something dumb I'm doing? Or just wrong, though smart? 

 

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