[rt-users] RT only sending email to Queue watcher after default scrips modified

[Ben Weston]

A couple of the default scrips on a customer's installation (3.6.5) were 
modified.  Since then, RT is only emailing the Queue Watcher.  The 
biggest problem being that when tickets are generated by email, the 
requestor isn't getting an autoreply.

I went into RT and tracked down scrips 1 and 2, and rebuilt them to the 
default conditions/actions/names.  Even after restarting 
Apache/MySQLd/Postfix, the same behavior persists.

I'm not 100% sure that it's the scrip'ing that was the cause of the 
problem, but it stood out as a possibility.  I can't think of any other 
changes that have been made to the system that would have caused the 
problems.

Any ideas?


Thanks,
Ben




-- 
Ben Weston
Maine Phone & Data
(207) 376-0137 x2202