[rt-users] Seeing approvals

[Emmanuel Lacour]

On Wed, Jan 30, 2008 at 09:41:30AM -0800, Kenneth Crocker wrote:
> Emmanuel,
> 
> 
> 	Have you looked at the QA WorkFlow design document I sent to the  RT 
> Docs subversion archive? It has an Approvals portion in it. It is 
> designed around a front-end queue that acts as a collection of requests 
> waiting for approval. The normal RT privileges can be applied (like 
> creating a group and granting privileges for the members to 
> see/approve/move ticket to support queue) as well as any specific 
> notifications to let requestors know that their request is 1)being 
> looked at, 2)approved, 3)rejected (with comments), etc. Of course, it 
> requires an AdminCc to oversee it, but the basic design is there AND the 
> ticket numbers tay the same (great for auditability).
> 
> 


Pretty interesting, I will look at your doc :)

-- 
Emmanuel Lacour ------------------------------------ Easter-eggs
44-46 rue de l'Ouest  -  75014 Paris   -   France -  Métro Gaité
Phone: +33 (0) 1 43 35 00 37    -     Fax: +33 (0) 1 41 35 00 76
mailto:elacour at easter-eggs.com   -    http://www.easter-eggs.com