[rt-users] Scrip for escalating priority based on to address from header

[Todd Chapman]

Why do you have a package statement?

And $Ticket should be $self->TicketObj.

On 1/30/08, Kimberly McKinnis <kmckinnis at tivo.com> wrote:
>
>  I've read up on priorities, but nothing I've seen quite fits my need. We
> have two email addresses that both go to the same queue, an alert email and
> a support email. The alert email also SMS's my mobile phone. I'd like to
> have RT check the to: address from the header and set anything to the alert
> email to a high priority. Then I can do things like a cron to check for
> untouched emails with a high priority and alert us.
>
> I've approached this with a user defined scrip in the server queue:
>
> Custom condition: return 1;
>
> Custom action prep code: return 1;
>
> Custom action cleanup code:
>
> package RT::User;
>
> my $to = $Ticket->Transactions->First->Message->First->GetHeader('To');
> if $to = ('xxx\-alert\@.*\.?tivo\.com')
> {
> $self->TicketObj->SetPriority(98);
> }
> return 1;
>
> When opening a new ticket, I see in rt.log:
> [Wed Jan 30 18:56:16 2008] [error]: Scrip 16 Commit failed: Global symbol
> "$to" requires explicit package name at (eval 2242) line 3.
>
> Global symbol "$Ticket" requires explicit package name at (eval 2242) line
> 3.
> syntax error at (eval 2242) line 4, near "if $to "
> Global symbol "$to" requires explicit package name at (eval 2242) line 4.
>  (/usr/lib/rt/RT/Action/UserDefined.pm:81)
>
> Obviously, I'm doing something very wrong, but I'm not clear what. Could
> someone proofread this and let me know where I've gone wrong? Thanks!
>
> ~~
> Kimberly McKinnis
> System Operations Engineer
> Service Provider Division, TiVo Inc
> 408-519-9607
>
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