[rt-users] Admin permissions

[Drew Barnes]

the root user you log into RT with is entirely different than the box's 
root user.  Following that you can get into RT and assign rights in the 
web UI.  Editing the database directly = VERY bad


Christian Forjahn wrote:
> Hi Lawrence.
>
> thanks for your answer. But when I understand correctly this gives
> Superuser permissions to the user root. With our system I´m not able to
> login as root. There is no apache access for this user. (a little
> special system).
> can I use the script the same way to give Superuser support to a Systemuser?
>
> Best Chris
>
>
> Lawrence McAbee wrote:
>   
>> http://wiki.bestpractical.com/view/RecoverSuperUserRights
>>
>>
>>
>> Quoting Christian Forjahn <christian.forjahn at collax.com>:
>>
>>     
>>> Doesn´t anybody know howto give a User/Group admin permissions by
>>> editing the mysql database? Do you need more information?
>>>
>>> I use the script "rtimportldap.pl" to import groups from ldap into the
>>> mysql database. Now I want to be able to give a certain group admin
>>> permissions. As I cannot login with user root I want to do it directly
>>> in the database.
>>>
>>> Best Chris
>>>
>>>
>>> Christian Forjahn wrote:
>>>       
>>>> Hi all.
>>>>
>>>> I have installed a rt 3.6.7 on a Linux Server. Now the problem is that
>>>> authentication is against a LDAP server running on this system. As I
>>>> configured the system to use the login on the webaccess as well as login
>>>> on the rt I cannot give any admin permissions to anyone.
>>>> Which tables of the database have to be configured to give a user/group
>>>> admin permissions?
>>>>
>>>> Thank you for your answer.
>>>>
>>>> Best Chris
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>>>>
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>>>>         
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>>>
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>>>
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>>>
>>>
>>>       
>>
>>
>> ------------------------------------------------------------------------
>>
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>>
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>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
>> Buy a copy at http://rtbook.bestpractical.com
>>     
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>   

-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati