[rt-users] No ReplyToTicket, but I can still reply?

[Kenneth Crocker]

Todd,


	You're right and you SHOULD toot your horn! (Blessed is he that toots 
his own horn. For he that does NOT toot his own horn, it will NOT be 
tooted!!!) HA! HA! An old proverb ;-).
	When I was using 3.4.4, Rights Matrix worked GREAT!. However, I'm 
having some trouble installing Rights Matrix in my 3.6.4 version. I've 
loaded everything OK in our /xxx/rt/src directory, but when I try to run 
the make install, it asks for the path. No matter what I type in, it 
doesn't like the path I give it (/xxx/rt/rt-3.6.4/lib). I've tried 
adding a slash at the end, just typing in the lib part and several other 
variations and it just doesn't work.
     I think I need to change something in one of the src files but 
don't know which one or why or what to change. Do you have any ideas? 
Thanks.


Kenn
LBNL

On 7/8/2008 10:18 AM, Todd Chapman wrote:
> Tooting my own horn:
> 
> The RightsMatrix extension can show you exactly how a user gets a right.
> 
> http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMatrix.pm
> 
> On Tue, Jul 8, 2008 at 11:53 AM, Howard Jones <howie at thingy.com> wrote:
>> (thanks for the pointers yesterday, by the way, all working now!)
>>
>> Hi again,
>>
>> As part of taming our RT system, I'm planning on renaming the General
>> queue as Inbox, and removing the rights for support staff to reply
>> directly from the General queue without filing the ticket in the
>> appropriate queue first, coupled with a TakeOnCorrespond scrip. I've
>> just removed the ReplyToTicket right from all users for the General
>> queue, and the Rights Matrix extension (thanks again Todd) shows that I
>> have no ReplyToTicket right, but I still get the Reply option in the
>> menu, and it still works.
>>
>> What is going on? Where to start fault-finding?
>>
>> This is RT 3.6.4
>>
>> Best Regards
>>
>> Howie
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