[rt-users] Create user when manually creating new ticket?

[Simon Detheridge]

Hello,

I'd like my support guys to be able to handle incoming phone calls, as  
well as incoming emails. RT works really well for incoming emails, but  
it's harder to set up a ticket with the right parameters when it's  
started from a phone call.

I'd like Support to be able to be able to either locate, or create a  
new user when creating a ticket from a phone call, and have this user  
assigned as a requestor. -- It saves having duplicate "phone",  
"email", "address" custom fields assigned to each ticket, which is  
what I'm having to do otherwise.

Is there a way to do this? Maybe a plugin?

Thanks,
Simon

-- 
Simon Detheridge
CTO, Widgit Software
26 Queen Street, Cubbington. CV32 7NA
Tel: +44 (0)1926 883488
Fax: +44 (0)1926 885293







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