[rt-users] templates

Christian Forjahn christian.forjahn at collax.com
Fri Jul 18 03:53:39 EDT 2008


Hi Raphael.

I have installed the knowledge base RTFM. Every article that is created
within RTFM can also be used as default answer to mails.

Best Chris

Raphael wrote:
> hi all,
> 
> first of all many thanks for all your help the last days! everything is 
> up and running with 3.8.0 now :)
> 
> I have one last question:
> 
> is it possible to create templates that can be used as direct reply to 
> tickets? so if I reply to a ticket that I can choose a before created 
> template as an answer?
> 
> hope you know what I mean...
> 
> thanks for help again!
> 
> raphael
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com





More information about the rt-users mailing list