[rt-users] MyRT Global Page error

[Jesse Vincent]

On Jul 13, 2008, at 5:48 PM, Abdus Samad wrote:

> Yes it did prompt me for upgrade and I did that, all the update up  
> to 3.8 were done by the script it gave at the end of update (I did  
> not do that manyaly by goinng in each direcory and altering the  
> tables) The scipt included did not returned any errors so, I guess  
> it did worked fine.
> I think it might be a problem with the database, so, I checked if I  
> have InnoDB in MySQL enabled and found that it was not. I enabled  
> that and also altered all table to Innodb Engine. Now the next step  
> I guess was to follow the Upgrade.mysql help file present inside the  
> package. I found that /schema.mysql-4.0-4.1.pl must be run. Now I  
> have a new problem when I run this script. It says.
>
> DBD::mysql::db column_info failed: column_info doesn't support  
> column selection at etc/upgrade/schema.mysql-4.0-4.1.pl line 227.
> DBD::mysql::db column_info failed: column_info doesn't support  
> column selection at etc/upgrade/schema.mysql-4.0-4.1.pl line 227.
>
> Can any one point me in the direction of resolution of this issue.  
> Since now, all my tables have InnoDB engine.
> The version of mysql I am running is mysql  Ver 14.7 Distrib 4.1.11,  
> for pc-linux-gnu (i386).

I suspect you saw the answer when I mentioned it to other users, but  
try upgrading your DBD::mysql to the latest stable version.

-Jesse


> Thank you,
> Abdus Samad
>
> On Mon, Jul 14, 2008 at 1:54 AM, Jesse Vincent <jesse at bestpractical.com 
> > wrote:
>
>
>
> On Sun, Jul 13, 2008 at 11:58:21PM +0500, Abdus Samad wrote:
> > Thanks for your response, The Graphviz error is gone after  
> reinstalling but
> > the gnupg error is still there even after installing the library.
> >  The package have been installed by using the following command  
> (apt-get
> > install GnuPG-Interface*). but the error logs still show
> > [Sun Jul 13 18:52:21 2008] [debug]: RT's GnuPG libraries couldn't
> > successfully read your configured GnuPG home directory
> > (/opt/rt3/var/data/gpg). PGP support has been disabled
> > (/opt/rt3/bin/../lib/RT/Config.pm:275)
> >  and I am not able to access the MyRT.html page which is giving  
> the same
> > error.
> >
> > Can't call method "Content" on an undefined value at
> > /opt/rt3/share/html/Admin/Global/MyRT.html line 97.
> >
>
> When you ran RT's upgrade, did it prompt you to do a database upgrade?
> Did you do that upgrade? Do you still have the logs?
>
> -j
>
>
>

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