[rt-users] Noob alert--question about ticket explosion

[Kenneth Crocker]

Richard,


	What do you mean when you say you can't open a ticket before or after a 
known ticket? If you are in the "Modify Ticket" page of ANY ticket, you 
obviously have the right to at least see the ticket. Did you get to the 
ticket thru normal RT navigation? or thru a link? Your privileges at the 
global and queue level would tell me a great deal at this point. I'm 
hoping you do not grant any rights to individual users, but use groups. 
What privileges have you set up at the global level? What privileges for 
the queue you are dealing with?


Kenn
LBNL

On 7/23/2008 6:00 AM, Richard Harold wrote:
> I don't think this is happening,
> 
> If I try to open a ticket before or after a known ticket it comes up
> with "Could not load ticket 5000" etc
> 
> Im stumped. It seems to have calmed down a little lately though
> 
> 
> 
> -----Original Message-----
> From: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
> Sent: 14 July 2008 18:01
> To: Richard Harold
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Noob alert--question about ticket explosion
> 
> Richard,
> 
> 
> 	Try looking to see if RT is creating new tickets when a user
> "Replies" 
> to a ticket. If they do a "ReplyAll" for a ticket, then RT could very 
> possibly be creating a new ticket every time. The ticket queue should be
> 
> set to do all the notifications needed and the users instructed to "Just
> 
> Reply" and let RT do it's thing. Anyway, that's my thought.
> 
> 
> Kenn
> LBNL
> 
> On 7/14/2008 12:04 AM, Richard Harold wrote:
>> Hi Guys,
>>
>>  
>>
>> Im new to the world of RT and Open Source, but am in the final stages
> of 
>> finishing of an RT helpdesk rollout.
>>
>> One thing that has confused me is all of a sudden when testing the 
>> system with the users, tickets have jumped up from 500 to 1000 now
> they 
>> are at 4000 odd. I know for a fact there hasn't been that many calls 
>> raised, any idea what's going on?
>>
>>  
>>
>> Thanks in advance
>>
>>  
>>
>> Richard Harold
>>
>>
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